Book your in-store appointment today

Making an appointment with one of our team

We recommend you book an appointment to make sure you can have some dedicated time with one of our team in your favourite store. Without an appointment, we can’t guarantee there’ll be a member of the team available to help you. You can book your appointment at the top of this page.

A maximum of two people can attend an in-store appointment. Please check the government website for the rules which apply to your region so you know who you can bring along with you to the appointment, for example, if you all have to be from the same household.

What to expect when you visit our stores

You’ll be asked to wear a face mask or face covering in-store at all times (unless any visitor is under the age of 11 or exempt). You’ll also be asked to check in to our store using the NHS Covid-19 Track & Trace app.

Our store teams will be wearing appropriate PPE, and where possible, will be using transparent hygiene screens located between themselves and you during your consultation.

Unfortunately, there are elements of our store experience which we can’t offer at the moment due to Covid-19 restrictions. This includes free food and beverages at the bar, kids’ areas, rollercoasters, Secret Cinema and spa services.

You’ll be able to view the Premium and Upper Class seats, you just won’t be able to try them out at this time.

We’ll no longer be using brochures, to minimise contact transmission risk between customers.

All stores will have a deep clean prior to re-opening and once open, will receive frequent professional cleaning throughout the week.

Live the high-life in Upper Class

Have you ever dreamt of flying like a celebrity? See us in-store and glimpse that luxurious lifestyle by checking out a Virgin Atlantic Upper Class seat. *

Don’t forget to ask about the amazing Upper Class entertainment options too.

*Available in selected stores.

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