Our Virgin Holidays Stores
A Virgin Holidays store is so much more than just a travel agent. Visit us today and put
the fun back into choosing your dream holiday.
There’s a Virgin Holidays store somewhere in your area, as we cover England, Scotland, Wales and Northern Ireland. You can also find us in partnership with many ‘Next’ stores.
You can visit us seven days a week, and we’re here for you in the evenings too.
We’ve reduced our opening hours in some stores, so please make sure to check the times in advance for the store you want to visit. Our hours will also be subject to change depending on how government guidance for each store’s region may vary across the coming months.
We recommend you book an appointment to make sure you can have some dedicated time with one of our team in your favourite store. Without an appointment, we can’t guarantee there’ll be a member of the team available to help you. You can book your appointment at the top of this page.
A maximum of two people can attend an in-store appointment. Please check the government website for the rules which apply to your region so you know who you can bring along with you to the appointment, for example, if you all have to be from the same household.Read More Read Less
We’ll be more than happy to help you:
* Rebook an existing trip for a date in the future. This includes helping customers who may have a travel voucher they’d like to redeem.
* Make a new booking. We’ll make sure you have the most up-to-date travel information to help you make the best choice of holiday destination.
When we say we’re travel experts, we mean it. We’ve got insider knowledge on the holidays we offer and we’re here to help. Do you need to book a romantic restaurant or are you seeking the perfect secluded beach? We’ve probably been there, so ask away!
We’re unable to process refunds in-store. If this is something you need help with, please refer to the FAQs on our website, or alternatively you can log into ‘Manage Your Booking’ on our website to check the status of your refund.Read More Read Less
You’ll be asked to wear a face mask or face covering in-store at all times (unless any visitor is under the age of 11 or exempt). You’ll also be asked to check in to our store using the NHS Covid-19 Track & Trace app.
Our store teams will be wearing appropriate PPE, and where possible, will be using transparent hygiene screens located between themselves and you during your consultation.
Unfortunately, there are elements of our store experience which we can’t offer at the moment due to Covid-19 restrictions. This includes free food and beverages at the bar, kids’ areas, rollercoasters, Secret Cinema and spa services.
You’ll be able to view the Premium and Upper Class seats, you just won’t be able to try them out at this time.
We’ll no longer be using brochures, to minimise contact transmission risk between customers.
All stores will have a deep clean prior to re-opening and once open, will receive frequent professional cleaning throughout the week.Read More Read Less
If you’re experiencing any symptoms of Covid-19, please do not come to our stores.
If you have an appointment booked and need to cancel it, please contact the store and they’ll be able to help you reschedule or alternatively conduct your appointment over the phone.Read More Read Less
Have you ever dreamt of flying like a celebrity? See us in-store and glimpse that luxurious lifestyle by checking out a Virgin Atlantic Upper Class seat. *
Don’t forget to ask about the amazing Upper Class entertainment options too.
*Available in selected stores.
Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme, www.caa.co.uk. For full details, see our terms & conditions.
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